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Sony Europe: Quicker Responses, Streamlined Services with Khoros 

How-Sony-Europe-Doubled-Agent-Efficiency-with-Khoros (1)
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At first, Sony Europe launched Khoros Care only for their Dutch-speaking market, and only on Facebook and Twitter. They grew progressively expanding their workforce to handle the new hires, introducing a new language every few months, and utilizing Khoros to keep productivity constant. Their...